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Frequently asked questions
- 01Shallion Support is a bespoke home support service that assists individuals with chronic, autoimmune, and functional conditions by offering non-medical help with daily tasks. Anyone with a chronic, autoimmune, or functional condition who qualifies under ADP/PIP or Limited Capability for Work through Universal Credit can apply. We focus on supporting individuals with a chronic illness, autoimmune and functional conditions.
- 02Anyone with a Chronic illness who qualifies under PIP or Limited Capability for Work through Universal Credit can apply.
- 03We focus on supporting individuals with conditions such as M.E., Fibromyalgia, PTSD, Long Covid and other related Chronic illnesses.
- 04We help with tasks like collaborative meal planning, housekeeping, IT support, managing appointments and assisting with daily activities that can be overwhelming due to fatigue.
- 05This will be determined during the free consultation, as fees are assessed based on individual financial circumstances.
- 06Yes, we can assist with transportation to necessary appointments.
- 07Yes, we can assist families with tasks like children's homework and general family support.
- 08Yes, we offer collaborative meal planning, grocery shopping assistance, and help with cooking or baking.
- 09No, a doctor's note is not required to access our service.
- 10Yes, we offer IT support to help clients manage online appointments and other tech-related tasks.
- 11No, Shallion Support does not provide medical or personal care services. We focus on non-medical, practical home support.
- 12If you receive ADP, PIP or are on Universal Credit with Limited Capability for Work, you may qualify for free services under our social enterprise model.
- 13You can visit our website, fill out an application form, or contact us directly for more information.
- 14No, our service is only available to individuals who are receiving ADP, PIP or have Limited Work Capacity under Universal Credit.
- 15We offer light housekeeping but do not focus on cleaning as our primary service.
- 16We try to provide consistency by assigning the same support worker whenever possible.
- 17We aim to provide support at times that are most convenient for our clients.
- 18Our standard support rate is £20 per hour.
- 19A £10 per hour Social Enterprise rate is available for individuals who are unable to afford the standard rate.
- 20Free support may be available depending on individual circumstances. Eligibility is discussed after a consultation with the finance team.
- 21We trust people to be honest about their circumstances when selecting the Social Enterprise rate. This option is available for those who cannot afford the standard support rate.
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